Refund and Returns Policy
Quality Guaranteed. Strict Laboratory Standards.
No Physical Returns Accepted
Due to the highly sensitive biological nature of research peptides and compounds, we do NOT accept physical returns under any circumstances. Once a product leaves our climate-controlled laboratory, its integrity cannot be guaranteed if returned. Accepting returns would compromise our strict safety and purity protocols.
30-Day Refund Guarantee
At PEPTEXPERT PHARMA, we stand behind the purity and efficacy of our products. While we cannot accept physical returns, we proudly offer a 30-day refund or replacement guarantee if there is a verified issue with your order.
You are eligible for a full refund or a free replacement if your situation meets any of the following criteria within 30 days of purchase:
- Transit Damage: Your order arrives physically damaged (e.g., shattered vial, broken seals). *Requires photographic proof upon delivery.
- Incorrect Fulfillment: You received the wrong compound or an incorrect quantity.
- Purity Concerns: In the highly unlikely event that our product fails an independent third-party laboratory test (HPLC/Mass Spectrometry). *Requires submission of valid, verifiable third-party lab documentation.
How to Request a Refund or Replacement
If you experience any of the eligible issues above, please do not attempt to send the product back to us. Instead, follow these simple steps:
1. Contact our support team within 30 days of receiving your order.
2. Provide your order number and a detailed description of the issue.
3. Attach high-quality photos of the damaged product/packaging, or independent lab results if applicable.
4. Our scientific support team will review your claim within 24-48 hours and process your refund or dispatch a replacement immediately.
Need to file a claim?
Contact our support team directly at:
info@peptexpert.com