Shipping Policy
Fast, Secure, and Guaranteed Delivery for Your Research Needs
Same Day Shipping
We know that time is critical in scientific research. Orders must be placed by 1:00 PM (CET) if you would like to have your package shipped out the exact same day. Orders placed after this cutoff, or on weekends, will be expedited on the next business day.
Missing or Damaged Packages
At PEPTEXPERT PHARMA, customer satisfaction is our number one priority. We hold ourselves accountable to a higher standard that is unfortunately not common in the research peptide industry. If you receive a package that is damaged during transit, we will send out a replacement FREE OF CHARGE. In the rare but inevitable situation that a package gets lost during transport, we will send out the exact same order FREE OF CHARGE.
Returns Policy
Due to the highly sensitive nature of our biological products, PEPTEXPERT PHARMA does not accept returns. Unfortunately, the mishandling of our products outside of our controlled facility can lead to premature degradation. Whether it be due to light or heat exposure, sanitary reasons, or unethical practices, we simply cannot and will not accept returns to ensure the purity of our supply chain.
If you are not satisfied with your purchase for any reason, please contact us and a representative will be in touch with you shortly. We will do everything in our power to resolve any problem you may have.
International Customs & Packaging
All vials are securely padded and shipped in specialized, climate-stable packaging to protect against environmental fluctuations. For international orders, please note that the buyer is solely responsible for understanding their local country's import laws and duties regarding research compounds.
Have a question about your shipment?
Our dedicated support team is ready to assist you.
info@peptexpert.com
